Delivery:
Interactive on-site 3-hour workshop-based training with role play and theory combined.
Who should attend?
This is designed to train, upskill and refresh those who are working in and new to work in the bar hotel sector.
Modules include:
- Define Hospitality
- Body language (attitude, energy and their impact on the customer
- The language of customer service
- What is Service?
- Opening, running, and closing duties
- Bar Layout and Functionality
- Pre-Shift Communication
- Equipment & Care
- Customer Complaint
Outcomes
This three-hour session will give trainees the knowledge of bar operations and expectation of what is required of them in their role. This programme is designed to spark passion and excitement. It will also give learners an insight / refresh if returning / new bar service.
Trainer
This programme has been created by TrainedIn and is delivered by a panel of craft expert trainers.
Price
€420 for delivery onsite in your premises (max 25 staff)
€35 pp if an open programme (sharing with another hotel – min. 12 participants)
For more information or to book, call Dervla O’Neill on (086) 083 6626, or email: oneilld@ihf.ie
