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  • Date / Time:

     Thursday, 28th Sept - 9:30am to 12:30pm  ( by webinar)  

    Overview:

    The IHF Skillnet 'X' (formerly known as Twitter) for Hotels course will help participants to grasp a better understanding of how to use 'X' to promote their hotel or business, with topics including best practice tips, improving engagement, the key tools in the platform, and using 'X' for advertising. On completion, participants will have developed a better sense of the recent and current changes and strengths and capabilities of 'X', and will have learned how to use the platform to maximise the impact of their social media activity, as well as how to reach new audiences.  

    Content includes:

    • Who is using 'X' as a platform for communications
    • 'X's role as a communications platform in the hotel sector
    • Best practices for posting, engaging etc
    • Recently changed features - what's been added and removed
    • 'X' for events, campaigns & media visibility
    • Spaces on 'X'
    • Communities on 'X' and Verified on 'X'
    • Premium features on 'X'
    • Advertising on 'X' platform
     

    Subject Matter Expert:

    Felicity McCarthy At Spark Digital, we help businesses of all sizes with their digital marketing or social media marketing needs.  

    Fee:

    Members €65 pp Non Members €85 pp  

    Booking:

    Book online below. For more information, email Dervla O’Neill at oneilld@ihf.ie  or call 086 083 6626 for more information
  • Date and duration:

    Thursday 19th October 2023 – (2 Hours)

    10am to 12 noon (Online)  

    Who should attend: 

    HoDs and HR / Hotel Managers  

    Overview:

    This course is designed for those who previously attended Phase One, earlier this year. It provides an open forum to discuss your strategy with others; share the success and failures and glean from the experiences of others. We will share success stories for you to truly understand the benefits of continuing with your strategy A guest speaker will discuss the important of wellbeing and it contributes to a better customer experience and the reduction is staff turnover.  

    Content:

    • Check in – where are you at today in terms of your wellbeing strategy implementation
    • Success and failures – opportunity to share what went well and what have been the challenges or blockers to success
    • Case study – Company success stories
    • Guest Speaker – To discuss the Benefits of a "people first" approach; happy staff means happy customer
     

    Trainers:

    The trainer is provided by HR Suite  

    Fee:

    IHF Skillnet is offering this as a complimentary course but you need to register below: Places are limited to 15 people.
  • Out of stock

    – The A-Z of Hotel Revenue Management

     

    Click here to download the brochure.

     

    Dates:

    4 Tuesdays: 13th, 20th and 27th February - 5th March 2024

    The format is 10am - 1pm (Online)

    About the Programme:

    A Revenue Management programme aimed at hospitality professionals with an entry level knowledge of Revenue Management, who would like to grow this knowledge and gain a practical understanding of revenue management principles. The programme will also support the development of employees currently working within reservation and front office roles, providing them with revenue management skills.

    What you will learn:

    • Revenue Management Concepts and Metrics
    • Pricing and Segmentation
    • Distribution and Technology
    • Choosing a competitive set
    • The importance of reputation management
    • Monitoring industry trends – current and future
    • How effective collaboration between the Revenue, Sales & Marketing functions contribute to commercial success
    • How to build and lead an effective and proactive revenue culture within your property
    • Tips on remaining agile in an ever changing environment

     

    Trainers:

    Deirdre McDonald and Amanda O’Donovan of the Innovate Room  

    Price €195 pp  - for Members

    Price €250 pp - for non-Members  

    This course is limited to 20 people.

    For more information, call Dervla O’Neill on (086) 083 6626, or email: oneilld@ihf.ie
  • – The A-Z of Hotel Revenue Management

     

    Click here to download the brochure.

     

    Dates:

    4 Wednesdays: 13th March - 3rd April 2024

    The format is 10am - 1pm (Online)

    About the Programme:

    A Revenue Management programme aimed at hospitality professionals with an entry level knowledge of Revenue Management, who would like to grow this knowledge and gain a practical understanding of revenue management principles. The programme will also support the development of employees currently working within reservation and front office roles, providing them with revenue management skills.

    What you will learn:

    • Revenue Management Concepts and Metrics
    • Pricing and Segmentation
    • Distribution and Technology
    • Choosing a competitive set
    • The importance of reputation management
    • Monitoring industry trends – current and future
    • How effective collaboration between the Revenue, Sales & Marketing functions contribute to commercial success
    • How to build and lead an effective and proactive revenue culture within your property
    • Tips on remaining agile in an ever changing environment

     

    Trainers:

    Deirdre McDonald and Amanda O’Donovan of the Innovate Room  

    Price €195 pp  - for Members

    Price €250 pp - for non-Members  

    This course is limited to 20 people.

    For more information, call Dervla O’Neill on (086) 083 6626, or email: oneilld@ihf.ie
  • – The A-Z of Hotel Revenue Management

     

    Click here to download the brochure.

     

    Dates:

    4 Tuesdays: 16th January - 6th February 2024

    The format is 10am - 1pm (Online)

    About the Programme:

    A Revenue Management programme aimed at hospitality professionals with an entry level knowledge of Revenue Management, who would like to grow this knowledge and gain a practical understanding of revenue management principles. The programme will also support the development of employees currently working within reservation and front office roles, providing them with revenue management skills.

    What you will learn:

    • Revenue Management Concepts and Metrics
    • Pricing and Segmentation
    • Distribution and Technology
    • Choosing a competitive set
    • The importance of reputation management
    • Monitoring industry trends – current and future
    • How effective collaboration between the Revenue, Sales & Marketing functions contribute to commercial success
    • How to build and lead an effective and proactive revenue culture within your property
    • Tips on remaining agile in an ever changing environment

     

    Trainers:

    Deirdre McDonald and Amanda O’Donovan of the Innovate Room  

    Price €195 pp  - for Members

    Price €250 pp - for non-Members  

    This course is limited to 20 people.

    For more information, call Dervla O’Neill on (086) 083 6626, or email: oneilld@ihf.ie
  • Out of stock

    – The A-Z of Hotel Revenue Management

     

    Click here to download the brochure.

     

    Dates:

    8th - 29th March 2022

    The format is 10am - 1pm (Online)

     

    Who should Attend:

    Those with an entry level knowledge of Revenue Management, who would like to grow this knowledge and gain a practical understanding of revenue management principles. The programme will also support the development of employees currently working within reservation and front office roles, providing them with revenue management skills

    Course outline (key topics):

    Revenue Management Concepts and Metrics

    Pricing and Segmentation

    Distribution and Technology Choosing a competitive set

    The importance of reputation management

    Monitoring industry trends – current and future

    How effective collaboration between the Revenue, Sales & Marketing functions contribute to commercial success

    How to build and lead an effective and proactive revenue culture within your property

    Tips on remaining agile in an ever changing environ  

     

    Trainers:

    Deirdre McDonald and Amanda O’Donovan of the Innovate Room  

    Price €195 pp  - for Members

    Price €250 pp - for non-Members  

    This course is limited to 20 people.

    For more information, call Dervla O’Neill on (086) 083 6626, or email: oneilld@ihf.ie
  • Out of stock

    – The A-Z of Hotel Revenue Management

     

    Click here to download the brochure.

     

    Dates:

    Thursday, 16 February, Time: 10am - 1pm Thursday, 23 February, Time: 10am - 1pm Thursday, 2 March, Time: 10am - 1pm Thursday, 9 March, Time: 10am - 1pm

    Fully Online

     

    Who should Attend:

    Those with an entry level knowledge of Revenue Management, who would like to grow this knowledge and gain a practical understanding of revenue management principles. The programme will also support the development of employees currently working within reservation and front office roles, providing them with revenue management skills

    Course outline (key topics):

    Revenue Management Concepts and Metrics

    Pricing and Segmentation

    Distribution and Technology Choosing a competitive set

    The importance of reputation management

    Monitoring industry trends – current and future

    How effective collaboration between the Revenue, Sales & Marketing functions contribute to commercial success

    How to build and lead an effective and proactive revenue culture within your property

    Tips on remaining agile in an ever changing environ  

     

    Trainers:

    Deirdre McDonald and Amanda O’Donovan of the Innovate Room  

    Price €195 pp  - for Members

    Price €250 pp - for non-Members  

    This course is limited to 20 people.

    For more information, call Dervla O’Neill on (086) 083 6626, or email: oneilld@ihf.ie
  • Out of stock

    – The A-Z of Hotel Revenue Management

     

    Click here to download the brochure.

     

    Dates:

    Thursday, 12 January, Time: 10am - 1pm Thursday, 19 January, Time: 10am - 1pm Thursday, 26 January, Time: 10am - 1pm Thursday, 9 February, Time: 10am - 1pm

    Fully Online

     

    Who should Attend:

    Those with an entry level knowledge of Revenue Management, who would like to grow this knowledge and gain a practical understanding of revenue management principles. The programme will also support the development of employees currently working within reservation and front office roles, providing them with revenue management skills

    Course outline (key topics):

    Revenue Management Concepts and Metrics

    Pricing and Segmentation

    Distribution and Technology Choosing a competitive set

    The importance of reputation management

    Monitoring industry trends – current and future

    How effective collaboration between the Revenue, Sales & Marketing functions contribute to commercial success

    How to build and lead an effective and proactive revenue culture within your property

    Tips on remaining agile in an ever changing environ  

     

    Trainers:

    Deirdre McDonald and Amanda O’Donovan of the Innovate Room  

    Price €195 pp  - for Members

    Price €250 pp - for non-Members  

    This course is limited to 20 people.

    For more information, call Dervla O’Neill on (086) 083 6626, or email: oneilld@ihf.ie
  • Out of stock

    – The A-Z of Hotel Revenue Management

     

    Click here to download the brochure.

     

    Dates:

    2nd - 23rd November 2023 (4 mornings)

    The format is 10am - 1pm (Online)

     

    Who should Attend:

    Those with an entry level knowledge of Revenue Management, who would like to grow this knowledge and gain a practical understanding of revenue management principles. The programme will also support the development of employees currently working within reservation and front office roles, providing them with revenue management skills

    Course outline (key topics):

    Revenue Management Concepts and Metrics

    Pricing and Segmentation

    Distribution and Technology Choosing a competitive set

    The importance of reputation management

    Monitoring industry trends – current and future

    How effective collaboration between the Revenue, Sales & Marketing functions contribute to commercial success

    How to build and lead an effective and proactive revenue culture within your property

    Tips on remaining agile in an ever changing environ  

     

    Trainers:

    Deirdre McDonald and Amanda O’Donovan of the Innovate Room  

    Price €195 pp  - for Members

    Price €250 pp - for non-Members  

    This course is limited to 20 people.

    For more information, call Dervla O’Neill on (086) 083 6626, or email: oneilld@ihf.ie
  • – The A-Z of Hotel Revenue Management

     

    Click here to download the brochure.

     

    Dates:

    4 Tuesdays: 5th, 12th, 19th & 26th November 2024

    The format is 10am - 12.30pm (Online)

    About the Programme:

    A Revenue Management programme aimed at hospitality professionals with an entry level knowledge of Revenue Management, who would like to grow this knowledge and gain a practical understanding of revenue management principles. The programme will also support the development of employees currently working within reservation and front office roles, providing them with revenue management skills.

    What you will learn:

    • Revenue Management Concepts and Metrics
    • Pricing and Segmentation
    • Distribution and Technology
    • Choosing a competitive set
    • The importance of reputation management
    • Monitoring industry trends – current and future
    • How effective collaboration between the Revenue, Sales & Marketing functions contribute to commercial success
    • How to build and lead an effective and proactive revenue culture within your property
    • Tips on remaining agile in an ever changing environment

     

    Trainers:

    Deirdre McDonald and Amanda O’Donovan of the Innovate Room  

    Price €195 pp  - for Members

    Price €250 pp - for non-Members  

    This course is limited to 20 people.

    For more information, call Dervla O’Neill on (086) 083 6626, or email: oneilld@ihf.ie
  • Out of stock

    – The A-Z of Hotel Revenue Management

     

    Click here to download the brochure.

     

    Dates:

    21st September - 12th October 2023

    The format is 10am - 1pm (Online)

     

    Who should Attend:

    Those with an entry level knowledge of Revenue Management, who would like to grow this knowledge and gain a practical understanding of revenue management principles. The programme will also support the development of employees currently working within reservation and front office roles, providing them with revenue management skills

    Course outline (key topics):

    Revenue Management Concepts and Metrics

    Pricing and Segmentation

    Distribution and Technology Choosing a competitive set

    The importance of reputation management

    Monitoring industry trends – current and future

    How effective collaboration between the Revenue, Sales & Marketing functions contribute to commercial success

    How to build and lead an effective and proactive revenue culture within your property

    Tips on remaining agile in an ever changing environ  

     

    Trainers:

    Deirdre McDonald and Amanda O’Donovan of the Innovate Room  

    Price €195 pp  - for Members

    Price €250 pp - for non-Members  

    This course is limited to 20 people.

    For more information, call Dervla O’Neill on (086) 083 6626, or email: oneilld@ihf.ie
  • Adobe InDesign CC: Part 1

    80.00100.00

    Dates:

    Wednesday 11th October 2023  

    Duration:

    9.30am to 4.30pm – 1 day, by webinar

     

    Overview:

    This course has all the tools you need to elevate the look of your document and get it out to the people who need to see it, whether it be in print or on the web.  

    Who should attend:

    This course is intended for students who want to use the basic tools and features of InDesign for creating professional page layouts and designs.

     

    Course Outline:

    Lesson 1: Getting Started with InDesign

    Identify Components of the InDesign Interface

    Customize the InDesign Interface

    Apply the Navigation Controls and Set Preferences

    Lesson 2: Designing a Document

    Establish Project Requirements

    Apply Design Principles

    Create a New Document

    Add Text to a Document

    Add Graphics to a Document

    Lesson 3: Customizing a Document

    Format Characters and Paragraphs

    Apply Colors, Swatches, and Gradients

    Create and Apply Styles

    Lesson 4: Working with Page Elements

    Arrange and Align Objects

    Apply Layers

    Transform and Manipulate Objects

    Thread Text Frames

    Edit Text

    Lesson 5: Building Tables

    Create and Modify a New Table

    Format a Table

    Lesson 6: Preparing a Document for Delivery

    Resolve Errors in a Document

    Export Files for Printing and for the Web

     

    Trainer:

    Sharon O’Neill, New Horizons  

    Fee:

    Members €80 pp Non Members €100 pp  

    Booking:

    Book online below. For more information, email Dervla O’Neill at oneilld@ihf.ie  or call 086 083 6626 for more information
  • Delivery:

    Tuesday, 25th October 2022

    9.30am – 5pm, online delivery.

     

    Overview:

    Adobe Photoshop CC is a leading graphic creation application, popular among graphic designers, illustrators, and photographers. Photoshop's numerous features work together to provide a comprehensive toolset for you, the design professional. This course delves into some of the more advanced image creation and editing techniques, and offers you hands-on activities that demonstrate how these techniques can be used in combination to create exciting visual effects.

     

    Who Should Attend:

    Anyone who wants to use the robust features of Photoshop to enhance, modify, and organize their photographs, and anyone interested in working toward the Visual Communications with Adobe Photoshop CC certification. To ensure a student’s success in this course, students should have a basic comfort level with digital photography. For example, you have used a digital camera and have downloaded images to your computer or other storage device.

     

    Objectives:

    This course will prepare students to use the most common basic features of Adobe Photoshop CC. In this course, students will:

    • Use brushes, gradients, and tool presents to create raster images
    • Apply vector paths, shape drawing tools, type, and type special effects
    • Apply advanced layer techniques with masks, filters, layers, and smart objects
    • Apply actions and batch processing to automate tasks
    • Edit video by using timelines, transitions, graphics, titles, and animation
    • Set project requirements by identifying the purpose, audience, copyright rules, and project management tasks

    Prerequisites:

    Have taken the Adobe Photoshop Part 1 – Beginner Course.  

    Trainer:

    Sharon O’Neill

    With centres across 6 continents, New Horizons is truly a Global leader in the provision of Information Technology and Business Process training. We have worked with Skillnets in Ireland over the last 12 years. We offer the Irish Hotels Federation Skillnet an unparalleled combination of our innovative, award-winning learning methods, which have revolutionised the way students learn, retain and apply new knowledge.

     

    Price

    Members: €80 pp

    Non-Members: €100 pp  

    Min 8 persons and Max 12.

  • Advanced English  for Hotels (Level 3) - limited to 8 pax

    What previous participant think? "I am really enjoying my English classes. Steve Paget is a very good teacher who explains sentences and words very well. I am much more confident now and will recommend this course to everyone!" Aneta Smigielska,  Arthaus House, Dublin "I feel more confident in conversations with my team and our customers now." Piyawun O'Leary, Dooleys Hotel

    Dates:

    Wednesday 5th October 2pm to 4pm , and every Wednesday afternoon x 10 weeks ( ends Wednesday 14th December)

    - All Online

     

    Language Level:

    For those who can speak fluently without much obvious searching for expressions, present clear, detailed descriptions of complex subjects and understand a variety of speakers in both formal and informal contexts.

    What you will learn?

    ·        Further develop trainees’ abilities to communicate in a polite and professional manner via email and in person ·        Introduce trainees to language to help them effectively deal with complaints ·        Provide trainees with the language and tools to delegate tasks in a respectful yet assertive manner ·        Develop the trainees language to be able to actively participate in and lead team meetings ·        Develop the trainees English competence for dealing with sensitive issues ·        Further develop the trainees confidence in using English so that they feel that they can move into or improve their performance in a supervisory/managerial role ·        Provide the trainees with the language to politely make recommendations ·        Introduce important events and celebrations in Irish culture  

    Trainers:

    All talk Training are specialists in English training focused on hotel terminology and language.  

    Price €280 pp  - for Members

    Price €325 pp - for non-Members  

    This course is limited to 8 people.

    To book online – NOTE: all participants must take a quick oral test before level is confirmed. For more information, call Dervla O’Neill on (086) 083 6626, or email: oneilld@ihf.ie
  • Dates:

    Wednesday 1st February 2023

     

    Duration:

    9.30am to 5pm – 1 day, by webinar

     

    Overview:

    This course is designed for students desiring to gain skills necessary to create macros, collaborate with others, audit and analyse data, incorporate multiple data sources, and import data. In this course, students will learn how to automate common tasks, apply advanced analysis techniques to more complex data sets, collaborate on worksheets with others, and share Excel data with other applications.

     

    Course Objectives:

    Upon successful completion of this course, students will be able to enhance productivity and efficiency by streamlining workflow, collaborate with others, and audit and analyse data.

     

    Course Content:

    Once you complete Excel 2016 - Part 3, you’ll be able to perform advanced data analysis, collaborate on workbooks and automate workbook functionality. This course empowers you to:
    • Refer to internal and external worksheets
    • Perform LOOKUPs and audit formulas
    • Share and protect workbooks
    • Automate workbook functionality using validation rules and macros
    • Create sparklines and map data
    • Forecast data
     

    Prerequisites:

    To ensure success, students should have completed Excel Essentials (Part 1) and Excel Functions Including Pivot Tables and Lookups (Part 2) or have the equivalent knowledge and experience.  

    Trainer:

    Sharon O’Neill, New Horizons  

    Fee:

    Members €80 pp Non Members €100 pp  

    Booking:

    Book online below. For more information, email Dervla O’Neill at oneilld@ihf.ie  or call 086 083 6626 for more information
  • Dates:

    Monday 12th February 2024  

    Duration:

    9.30am to 5pm – 1 day, by webinar

     

    Overview:

    This course is designed for students desiring to gain skills necessary to create macros, collaborate with others, audit and analyse data, incorporate multiple data sources, and import data. In this course, students will learn how to automate common tasks, apply advanced analysis techniques to more complex data sets, collaborate on worksheets with others, and share Excel data with other applications.

     

    Course Objectives:

    Upon successful completion of this course, students will be able to enhance productivity and efficiency by streamlining workflow, collaborate with others, and audit and analyse data.

     

    Course Content:

    Once you complete Excel 2016 - Part 3, you’ll be able to perform advanced data analysis, collaborate on workbooks and automate workbook functionality. This course empowers you to:
    • Refer to internal and external worksheets
    • Perform LOOKUPs and audit formulas
    • Share and protect workbooks
    • Automate workbook functionality using validation rules and macros
    • Create sparklines and map data
    • Forecast data
     

    Prerequisites:

    To ensure success, students should have completed Excel Essentials (Part 1) and Excel Functions Including Pivot Tables and Lookups (Part 2) or have the equivalent knowledge and experience.  

    Trainer:

    Sharon O’Neill, New Horizons  

    Fee:

    Members €80 pp Non Members €100 pp  

    Booking:

    Book online below. For more information, email Dervla O’Neill at oneilld@ihf.ie  or call 086 083 6626 for more information
  • Dates:

    Monday 13th November 2023  

    Duration:

    9.30am to 5pm – 1 day, by webinar

     

    Overview:

    This course is designed for students desiring to gain skills necessary to create macros, collaborate with others, audit and analyse data, incorporate multiple data sources, and import data. In this course, students will learn how to automate common tasks, apply advanced analysis techniques to more complex data sets, collaborate on worksheets with others, and share Excel data with other applications.

     

    Course Objectives:

    Upon successful completion of this course, students will be able to enhance productivity and efficiency by streamlining workflow, collaborate with others, and audit and analyse data.

     

    Course Content:

    Once you complete Excel 2016 - Part 3, you’ll be able to perform advanced data analysis, collaborate on workbooks and automate workbook functionality. This course empowers you to:
    • Refer to internal and external worksheets
    • Perform LOOKUPs and audit formulas
    • Share and protect workbooks
    • Automate workbook functionality using validation rules and macros
    • Create sparklines and map data
    • Forecast data
     

    Prerequisites:

    To ensure success, students should have completed Excel Essentials (Part 1) and Excel Functions Including Pivot Tables and Lookups (Part 2) or have the equivalent knowledge and experience.  

    Trainer:

    Sharon O’Neill, New Horizons  

    Fee:

    Members €80 pp Non Members €100 pp  

    Booking:

    Book online below. For more information, email Dervla O’Neill at oneilld@ihf.ie  or call 086 083 6626 for more information
  • Out of stock

    Advanced Revenue Management

    195.00250.00

    – Commercial Strategy, Structure & Communication

    Limited to 20 places Download our brochure here  

    Date:

    Thursday 9th, 16th and 23rd of February 2023  

    Duration:

    The format is 2pm - 4.30pm (Online)

    Objectives of the Programme:

    • Pricing, Forecasting & Segmentation – Practising Agility in an ever-changing Environment
    • Benchmarking and Reputation – Why it is an integral part of any revenue strategy
    • Commercial Focus – Structure, Strategy & Communication
     

    About The Programme:

    An Advanced Revenue Management programme aimed at hospitality professionals with at least 2 years’ experience in a Revenue or Commercial role. This course is aimed at those who would like to expand their knowledge within the revenue discipline and are interested in growing more commercial awareness and revenue culture within their property. The programme will also support the development of employees currently working within Sales, Marketing, Digital Marketing and GM roles, providing them with an understanding of the importance and effectiveness of a strong, collaborative commercial team.  

    Trainers:

    Oonagh Cremins, - Owner, The Innovate Room Amanda O’Donovan - Commercial Consultant  

    Booking:

    Places are limited to 20 people. For more information, email Dervla O’Neill at oneilld@ihf.ie or call 086 083 6626 for more information
  • Advanced Revenue Management

    – Commercial Strategy, Structure & Communication  

    Click here to download the brochure.

     

    Dates:

    3 Thursdays: 10th, 17th & 24th October 2024

    The format is 10am - 12.30pm (Online)

     

    About the Programme:

    An Advanced Revenue Management programme aimed at hospitality professionals with at least 2 years’ experience in a Revenue or Commercial role. This course is aimed at those who would like to expand their knowledge within the revenue discipline and are interested in growing more commercial awareness and revenue culture within their property. The programme will also support the development of employees currently working within Sales, Marketing, Digital Marketing and GM roles, providing them with an understanding of the importance and effectiveness of a strong, collaborative commercial team.

    Objectives of the Programme:

    What you will learn:

    • Pricing, Forecasting & Segmentation – Practising Agility in an ever-changing environment
    • Benchmarking and Reputation – Why it is an integral part of any revenue strategy
    • Commercial Focus – Structure, Strategy & Communication

     

    Trainers:

    Sandra Gannon and Amanda O’Donovan of the Innovate Room  

    Price €195 pp  - for Members

    Price €250 pp - for non-Members  

    This course is limited to 20 people. Book your place below.

    For more information, call Dervla O’Neill on (086) 083 6626, or email: oneilld@ihf.ie
  • Advanced Revenue Management

    – Commercial Strategy, Structure & Communication  

    Click here to download the brochure.

     

    Dates:

    3 Thursdays: 14th, 21st and 28th February 2024.

    The format is 10am - 12.30pm (Online)

     

    About the Programme:

    An Advanced Revenue Management programme aimed at hospitality professionals with at least 2 years’ experience in a Revenue or Commercial role. This course is aimed at those who would like to expand their knowledge within the revenue discipline and are interested in growing more commercial awareness and revenue culture within their property. The programme will also support the development of employees currently working within Sales, Marketing, Digital Marketing and GM roles, providing them with an understanding of the importance and effectiveness of a strong, collaborative commercial team.

    Objectives of the Programme:

    What you will learn:

    • Pricing, Forecasting & Segmentation – Practising Agility in an ever-changing environment
    • Benchmarking and Reputation – Why it is an integral part of any revenue strategy
    • Commercial Focus – Structure, Strategy & Communication

     

    Trainers:

    Sandra Gannon and Amanda O’Donovan of the Innovate Room  

    Price €195 pp  - for Members

    Price €250 pp - for non-Members  

    This course is limited to 20 people. Book your place below.

    For more information, call Dervla O’Neill on (086) 083 6626, or email: oneilld@ihf.ie
  • Advanced Revenue Management

    – Commercial Strategy, Structure & Communication  

    Click here to download the brochure.

     

    Dates:

    3 Thursdays: 14th, 21st & 28th November 2024

    The format is 10am - 12.30pm (Online)

     

    About the Programme:

    An Advanced Revenue Management programme aimed at hospitality professionals with at least 2 years’ experience in a Revenue or Commercial role. This course is aimed at those who would like to expand their knowledge within the revenue discipline and are interested in growing more commercial awareness and revenue culture within their property. The programme will also support the development of employees currently working within Sales, Marketing, Digital Marketing and GM roles, providing them with an understanding of the importance and effectiveness of a strong, collaborative commercial team.

    Objectives of the Programme:

    What you will learn:

    • Pricing, Forecasting & Segmentation – Practising Agility in an ever-changing environment
    • Benchmarking and Reputation – Why it is an integral part of any revenue strategy
    • Commercial Focus – Structure, Strategy & Communication

     

    Trainers:

    Sandra Gannon and Amanda O’Donovan of the Innovate Room  

    Price €195 pp  - for Members

    Price €250 pp - for non-Members  

    This course is limited to 20 people. Book your place below.

    For more information, call Dervla O’Neill on (086) 083 6626, or email: oneilld@ihf.ie
  • Out of stock

    Advanced Revenue Management

    – Commercial Strategy, Structure & Communication  

    Click here to download the brochure.

     

    Dates:

    3 Thursdays: 22nd, 29th February and 7th March 2024.

    The format is 10am - 12.30pm (Online)

     

    About the Programme:

    An Advanced Revenue Management programme aimed at hospitality professionals with at least 2 years’ experience in a Revenue or Commercial role. This course is aimed at those who would like to expand their knowledge within the revenue discipline and are interested in growing more commercial awareness and revenue culture within their property. The programme will also support the development of employees currently working within Sales, Marketing, Digital Marketing and GM roles, providing them with an understanding of the importance and effectiveness of a strong, collaborative commercial team.

    Objectives of the Programme:

    What you will learn:

    • Pricing, Forecasting & Segmentation – Practising Agility in an ever-changing environment
    • Benchmarking and Reputation – Why it is an integral part of any revenue strategy
    • Commercial Focus – Structure, Strategy & Communication

     

    Trainers:

    Sandra Gannon and Amanda O’Donovan of the Innovate Room  

    Price €195 pp  - for Members

    Price €250 pp - for non-Members  

    This course is limited to 20 people. Book your place below.

    For more information, call Dervla O’Neill on (086) 083 6626, or email: oneilld@ihf.ie
  • – Commercial Strategy, Structure & Communication

    Limited to 20 places Download our brochure here  

    Dates:

    Thursday 27th April 2023, Time: 2pm - 4.30pm Thursday, 4th May 2023, Time: 2pm - 4.30pm Thursday 11th May 2023, Time: 2pm - 4.30pm  

    Duration:

    The format is 2pm - 4.30pm (Online)

    Objectives of the Programme:

    • Pricing, Forecasting & Segmentation – Practising Agility in an ever-changing Environment
    • Benchmarking and Reputation – Why it is an integral part of any revenue strategy
    • Commercial Focus – Structure, Strategy & Communication
     

    About The Programme:

    An Advanced Revenue Management programme aimed at hospitality professionals with at least 2 years’ experience in a Revenue or Commercial role. This course is aimed at those who would like to expand their knowledge within the revenue discipline and are interested in growing more commercial awareness and revenue culture within their property. The programme will also support the development of employees currently working within Sales, Marketing, Digital Marketing and GM roles, providing them with an understanding of the importance and effectiveness of a strong, collaborative commercial team.  

    Trainers:

    Created with GIMP

    Oonagh Cremins, - Owner, The Innovate Room   Amanda O’Donovan - Commercial Consultant  

    Booking:

    Places are limited to 20 people. For more information, email Dervla O’Neill at oneilld@ihf.ie or call 086 083 6626 for more information
  • Advanced Revenue Management

    – Commercial Strategy, Structure & Communication  

    Click here to download the brochure.

     

    Dates:

    Wednesday 1st, 8th and 15th of November 2023

    The format is 10am - 12.30pm (Online)

     

    About the Programme:

    An Advanced Revenue Management programme aimed at hospitality professionals with at least 2 years’ experience in a Revenue or Commercial role. This course is aimed at those who would like to expand their knowledge within the revenue discipline and are interested in growing more commercial awareness and revenue culture within their property. The programme will also support the development of employees currently working within Sales, Marketing, Digital Marketing and GM roles, providing them with an understanding of the importance and effectiveness of a strong, collaborative commercial team.

    Objectives of the Programme:

    What you will learn:

    • Pricing, Forecasting & Segmentation – Practising Agility in an ever-changing environment
    • Benchmarking and Reputation – Why it is an integral part of any revenue strategy
    • Commercial Focus – Structure, Strategy & Communication

     

    Trainers:

    Sandra Gannon and Amanda O’Donovan of the Innovate Room  

    Price €195 pp  - for Members

    Price €250 pp - for non-Members  

    This course is limited to 20 people. Book your place below.

    For more information, call Dervla O’Neill on (086) 083 6626, or email: oneilld@ihf.ie
  • Advanced Revenue Management

    – Commercial Strategy, Structure & Communication  

    Click here to download the brochure.

     

    Dates:

    Wednesday 4th, 11th and 18th of October 2023

    The format is 10am - 12.30pm (Online)

     

    About the Programme:

    An Advanced Revenue Management programme aimed at hospitality professionals with at least 2 years’ experience in a Revenue or Commercial role. This course is aimed at those who would like to expand their knowledge within the revenue discipline and are interested in growing more commercial awareness and revenue culture within their property. The programme will also support the development of employees currently working within Sales, Marketing, Digital Marketing and GM roles, providing them with an understanding of the importance and effectiveness of a strong, collaborative commercial team.

    Objectives of the Programme:

    What you will learn:

    • Pricing, Forecasting & Segmentation – Practising Agility in an ever-changing environment
    • Benchmarking and Reputation – Why it is an integral part of any revenue strategy
    • Commercial Focus – Structure, Strategy & Communication

     

    Trainers:

    Sandra Gannon and Amanda O’Donovan of the Innovate Room  

    Price €195 pp  - for Members

    Price €250 pp - for non-Members  

    This course is limited to 20 people. Book your place below.

    For more information, call Dervla O’Neill on (086) 083 6626, or email: oneilld@ihf.ie
  • Out of stock

    Some people say…

    If you can’t do 5S you can’t do Lean!

    Companies around the world have been implementing the 5S methodology for years. Some of the benefits they have realised are: improved staff satisfaction, higher quality, reduced cost and safer workplaces.

    5S is a methodology that results in a workplace that is clean, uncluttered, safe, and well organized to help reduce waste and optimize productivity.

    Our 3 hour webinar is an introduction to the 5 steps of 5S; Sort, Set in Order, Shine, Standardise, Sustain and describe how they can be used to restore order to the hotel workplace as part of a continuous improvement implementation.

    Delivery:

    Thursday, 2nd November 2023

    Timing: By Webinar online 10am to 1pm ( limited to 35 pax)

     

    Who Should Attend:

    General Managers, HOD's, Supervisors, Senior Hotel Leadership teams

     

    What you will learn:

    On completion of the workshop, learners will be able to:

    • Understand the origins of 5S and how it can improve your hotel
    • Create a foundation for continuous improvement in your hotel using 5S
    • Understand the role of 5S as part of a continuous improvement implementation
    • Identify techniques to improve your workplace through 5S
    • See how the world’s leading lean companies use 5S
    • Sustain 5S for ongoing continuous improvement
     

    Trainer:

    Tom Mc Dermott

    In a career spanning 35 years Tom noticed that routine tasks conducted daily in hospitality businesses can include 30% – 50% inefficiency!

    Very few hospitality businesses use proven methodologies such as LEAN and Six Sigma to reduce waste and develop more consistent and efficient processes so this creates a clear opportunity.

    Tom began his career straight from school at Dublin College of Catering, Cathal Brugha Street in 1987. Since then, Tom has worked internationally for Starwood, Cunard, Radisson and subsequently Hilton where he led their innovative “Operational Excellence” continuous improvement programme across Europe, Middle East & Africa.

    Tom believes a hospitality business that embraces a continuous improvement mind-set creates a lighter, more collaborative, and productive workload for team-members, higher levels of satisfaction for guests, and more value for owners.

     

    Price

    Members: €65 pp

    Non-Members: €80 pp  

    Booking:

    Book online below. For more information, email Dervla O’Neill at oneilld@ihf.ie  or call 086 083 6626
  • Dates:

    Every Tuesday 10am – 12pm starting Tuesday 10th October 10 week course, 2 hours per week, - All Online  

    What previous participants think?

    "I am really enjoying my English classes. Steve Paget is a very good teacher who explains sentences and words very well. I am much more confident now and will recommend this course to everyone!" Aneta Smigielska,  Arthaus House, Dublin "I feel more confident in conversations with my team and our customers now." Piyawun O'Leary, Dooleys Hotel What a GM thought: “ Ausra our Accommodation Supervisor has grown in confidence when expressing herself and noticeably improved her vocabulary since participating in the IHF Skillnet English Language Beginners Course” John Beattie, GM, Eyre Square Hotel, Galway.  

    Language Level:

    For those who are able to use simple greetings and introductions, basic personal information and hold very basic conversations.

    What you will learn?

    • Improve the trainees’ overall level of English in terms of grammar (being able to describe events the past, present, and future)
    • Improve the trainees’ overall confidence and readiness to speak English
    • Develop the trainees’ vocabulary with particular focus on vocabulary for working in various roles in a hotel (incl. vocabulary related to common objects and areas in a hotel as well as vocabulary to help describe problems)
    • Give trainees the tools and confidence to clarify information they receive from others (instructions, requests)
    • Introduce trainees to important elements of the Irish culture to aid with delivering good service to hotel guests
    • Provide trainees with the language to politely and confidently greet hotel guests
    • Introduce trainees to common Hiberno-English expressions they are likely to come across in their workplace
     

    Trainers:

    All talk Training are specialists in English training focused on hotel terminology and language.  

    Price €220 pp  - for Members

    Price €275 pp - for non-Members  

    This course is limited to 8 people.

    To book online – NOTE: all participants must take a quick oral test before level is confirmed. For more information, call Dervla O’Neill on (086) 083 6626, or email: oneilld@ihf.ie
  • Out of stock

    Date:

    Tuesday 14th November 2023  

    Duration:

    9.30am to 4.30pm, by webinar

     

    Who should attend:

    A practical and interactive one-day workshop), the course is designed for staff, who communicate with customers who use email daily – includes general staff in sales, client services, customer service, administration, reception, accounts, production etc.  

    Overall aim:

    The aim of the workshop is to help staff develop first-rate business etiquette when corresponding with customers using written communications with a strong focus on email.  Participants will learn the essential skills required to converse with customers in a professional and competent manner in order to portray a professional image, clear and concise messages. They will learn when it’s the appropriate time to pick up the phone and avoid misunderstanding, whilst ensuring customer satisfaction    

    Objectives:

    After completing the workshop, each participant will be able to:
      • Identify the most appropriate means for communicating with customers
      • Create relevant and structured emails using the right content, style and approach
      • Write concise yet professional letters and documents to instil confidence with customers
      • Employ highly developed business English for all non-verbal customer communications
      • Apply proper business etiquette in the use of language, punctuation and grammar
      • Keep emails relevant and easy to follow with related subjects, signatures & notifications
      • Send emails to the right people, using copy, blind copy and reply all functions
      • Reply to customers courteously and professionally with the right tone and level of urgency
      • Follow company protocols and apply superb business etiquette for emails and text messages
      • Show discretion when forwarding emails, copying readers or sending attachments
      • Maintain trust with ongoing professional and personalised business emails
     

    Workshop Content:

    • The advantages and disadvantages of email as a communications tool
    • Choose the right tool and apply the appropriate behaviour for writing to customers
    • The importance of first impressions for influencing a customer
    • Define your objective, apply the right approach, style and structure for writing emails
    • Apply essential business English – the correct use of language, grammar, punctuation etc
    • Write clearly and persuasively to instil confidence with customers
    • Keep emails relevant and easy to follow with relevant subjects, threads and more
    • The use of abbreviations, emoticons, textese and slang in business
    • Good protocol for responding to emails, managing flames, anger and quick responses
    • Keep customers informed using signatures, notifications & out of office replies
    • Maintain confidentiality when forwarding or copying emails, or sending attachments
    • Legal implications for unwarranted email behaviour – libel, offensive and defamatory emails
     

    Trainer:

    Karen Somerville  

    Fee:

    Members €70 pp Non Members €90 pp  

    Booking:

    Book online below. For more information, email Dervla O’Neill at oneilld@ihf.ie  or call 086 083 6626 for more information
  • Out of stock

    Date:

    Thursday 1 February 2024  

    Duration:

    9.30am to 4.30pm, by webinar

     

    Who should attend:

    A practical and interactive one-day workshop), the course is designed for staff, who communicate with customers who use email daily – includes general staff in sales, client services, customer service, administration, reception, accounts, production etc.  

    Overall aim:

    The aim of the workshop is to help staff develop first-rate business etiquette when corresponding with customers using written communications with a strong focus on email.  Participants will learn the essential skills required to converse with customers in a professional and competent manner in order to portray a professional image, clear and concise messages. They will learn when it’s the appropriate time to pick up the phone and avoid misunderstanding, whilst ensuring customer satisfaction    

    Objectives:

    After completing the workshop, each participant will be able to:
      • Identify the most appropriate means for communicating with customers
      • Create relevant and structured emails using the right content, style and approach
      • Write concise yet professional letters and documents to instil confidence with customers
      • Employ highly developed business English for all non-verbal customer communications
      • Apply proper business etiquette in the use of language, punctuation and grammar
      • Keep emails relevant and easy to follow with related subjects, signatures & notifications
      • Send emails to the right people, using copy, blind copy and reply all functions
      • Reply to customers courteously and professionally with the right tone and level of urgency
      • Follow company protocols and apply superb business etiquette for emails and text messages
      • Show discretion when forwarding emails, copying readers or sending attachments
      • Maintain trust with ongoing professional and personalised business emails
     

    Workshop Content:

    • The advantages and disadvantages of email as a communications tool
    • Choose the right tool and apply the appropriate behaviour for writing to customers
    • The importance of first impressions for influencing a customer
    • Define your objective, apply the right approach, style and structure for writing emails
    • Apply essential business English – the correct use of language, grammar, punctuation etc
    • Write clearly and persuasively to instil confidence with customers
    • Keep emails relevant and easy to follow with relevant subjects, threads and more
    • The use of abbreviations, emoticons, textese and slang in business
    • Good protocol for responding to emails, managing flames, anger and quick responses
    • Keep customers informed using signatures, notifications & out of office replies
    • Maintain confidentiality when forwarding or copying emails, or sending attachments
    • Legal implications for unwarranted email behaviour – libel, offensive and defamatory emails
     

    Trainer:

    Karen Somerville  

    Fee:

    Members €70 pp Non Members €90 pp  

    Booking:

    Book online below. For more information, email Dervla O’Neill at oneilld@ihf.ie  or call 086 083 6626 for more information
  • Out of stock

    Date:

    Thursday 23rd November 2023  

    Duration:

    9.30am to 4.30pm, by webinar

     

    Who should attend:

    A practical and interactive one-day workshop), the course is designed for staff, who communicate with customers who use email daily – includes general staff in sales, client services, customer service, administration, reception, accounts, production etc.  

    Overall aim:

    The aim of the workshop is to help staff develop first-rate business etiquette when corresponding with customers using written communications with a strong focus on email.  Participants will learn the essential skills required to converse with customers in a professional and competent manner in order to portray a professional image, clear and concise messages. They will learn when it’s the appropriate time to pick up the phone and avoid misunderstanding, whilst ensuring customer satisfaction    

    Objectives:

    After completing the workshop, each participant will be able to:
      • Identify the most appropriate means for communicating with customers
      • Create relevant and structured emails using the right content, style and approach
      • Write concise yet professional letters and documents to instil confidence with customers
      • Employ highly developed business English for all non-verbal customer communications
      • Apply proper business etiquette in the use of language, punctuation and grammar
      • Keep emails relevant and easy to follow with related subjects, signatures & notifications
      • Send emails to the right people, using copy, blind copy and reply all functions
      • Reply to customers courteously and professionally with the right tone and level of urgency
      • Follow company protocols and apply superb business etiquette for emails and text messages
      • Show discretion when forwarding emails, copying readers or sending attachments
      • Maintain trust with ongoing professional and personalised business emails
     

    Workshop Content:

    • The advantages and disadvantages of email as a communications tool
    • Choose the right tool and apply the appropriate behaviour for writing to customers
    • The importance of first impressions for influencing a customer
    • Define your objective, apply the right approach, style and structure for writing emails
    • Apply essential business English – the correct use of language, grammar, punctuation etc
    • Write clearly and persuasively to instil confidence with customers
    • Keep emails relevant and easy to follow with relevant subjects, threads and more
    • The use of abbreviations, emoticons, textese and slang in business
    • Good protocol for responding to emails, managing flames, anger and quick responses
    • Keep customers informed using signatures, notifications & out of office replies
    • Maintain confidentiality when forwarding or copying emails, or sending attachments
    • Legal implications for unwarranted email behaviour – libel, offensive and defamatory emails
     

    Trainer:

    Karen Somerville  

    Fee:

    Members €70 pp Non Members €90 pp  

    Booking:

    Book online below. For more information, email Dervla O’Neill at oneilld@ihf.ie  or call 086 083 6626 for more information
  • Out of stock

    Date:

    Thursday 5th October 2023  

    Duration:

    9.30am to 4.30pm, by webinar

     

    Who should attend:

    A practical and interactive one-day workshop), the course is designed for staff, who communicate with customers who use email daily – includes general staff in sales, client services, customer service, administration, reception, accounts, production etc.  

    Overall aim:

    The aim of the workshop is to help staff develop first-rate business etiquette when corresponding with customers using written communications with a strong focus on email.  Participants will learn the essential skills required to converse with customers in a professional and competent manner in order to portray a professional image, clear and concise messages. They will learn when it’s the appropriate time to pick up the phone and avoid misunderstanding, whilst ensuring customer satisfaction    

    Objectives:

    After completing the workshop, each participant will be able to:
      • Identify the most appropriate means for communicating with customers
      • Create relevant and structured emails using the right content, style and approach
      • Write concise yet professional letters and documents to instil confidence with customers
      • Employ highly developed business English for all non-verbal customer communications
      • Apply proper business etiquette in the use of language, punctuation and grammar
      • Keep emails relevant and easy to follow with related subjects, signatures & notifications
      • Send emails to the right people, using copy, blind copy and reply all functions
      • Reply to customers courteously and professionally with the right tone and level of urgency
      • Follow company protocols and apply superb business etiquette for emails and text messages
      • Show discretion when forwarding emails, copying readers or sending attachments
      • Maintain trust with ongoing professional and personalised business emails
     

    Workshop Content:

    • The advantages and disadvantages of email as a communications tool
    • Choose the right tool and apply the appropriate behaviour for writing to customers
    • The importance of first impressions for influencing a customer
    • Define your objective, apply the right approach, style and structure for writing emails
    • Apply essential business English – the correct use of language, grammar, punctuation etc
    • Write clearly and persuasively to instil confidence with customers
    • Keep emails relevant and easy to follow with relevant subjects, threads and more
    • The use of abbreviations, emoticons, textese and slang in business
    • Good protocol for responding to emails, managing flames, anger and quick responses
    • Keep customers informed using signatures, notifications & out of office replies
    • Maintain confidentiality when forwarding or copying emails, or sending attachments
    • Legal implications for unwarranted email behaviour – libel, offensive and defamatory emails
     

    Trainer:

    Karen Somerville  

    Fee:

    Members €70 pp Non Members €90 pp  

    Booking:

    Book online below. For more information, email Dervla O’Neill at oneilld@ihf.ie  or call 086 083 6626 for more information
  • Date:

    Wednesday 6 March 2024  

    Duration:

    9.30am to 4.30pm, by webinar

     

    Who should attend:

    A practical and interactive one-day workshop), the course is designed for staff, who communicate with customers who use email daily – includes general staff in sales, client services, customer service, administration, reception, accounts, production etc.  

    Overall aim:

    The aim of the workshop is to help staff develop first-rate business etiquette when corresponding with customers using written communications with a strong focus on email.  Participants will learn the essential skills required to converse with customers in a professional and competent manner in order to portray a professional image, clear and concise messages. They will learn when it’s the appropriate time to pick up the phone and avoid misunderstanding, whilst ensuring customer satisfaction    

    Objectives:

    After completing the workshop, each participant will be able to:
      • Identify the most appropriate means for communicating with customers
      • Create relevant and structured emails using the right content, style and approach
      • Write concise yet professional letters and documents to instil confidence with customers
      • Employ highly developed business English for all non-verbal customer communications
      • Apply proper business etiquette in the use of language, punctuation and grammar
      • Keep emails relevant and easy to follow with related subjects, signatures & notifications
      • Send emails to the right people, using copy, blind copy and reply all functions
      • Reply to customers courteously and professionally with the right tone and level of urgency
      • Follow company protocols and apply superb business etiquette for emails and text messages
      • Show discretion when forwarding emails, copying readers or sending attachments
      • Maintain trust with ongoing professional and personalised business emails
     

    Workshop Content:

    • The advantages and disadvantages of email as a communications tool
    • Choose the right tool and apply the appropriate behaviour for writing to customers
    • The importance of first impressions for influencing a customer
    • Define your objective, apply the right approach, style and structure for writing emails
    • Apply essential business English – the correct use of language, grammar, punctuation etc
    • Write clearly and persuasively to instil confidence with customers
    • Keep emails relevant and easy to follow with relevant subjects, threads and more
    • The use of abbreviations, emoticons, textese and slang in business
    • Good protocol for responding to emails, managing flames, anger and quick responses
    • Keep customers informed using signatures, notifications & out of office replies
    • Maintain confidentiality when forwarding or copying emails, or sending attachments
    • Legal implications for unwarranted email behaviour – libel, offensive and defamatory emails
     

    Trainer:

    Karen Somerville  

    Fee:

    Members €70 pp Non Members €90 pp  

    Booking:

    Book online below. For more information, email Dervla O’Neill at oneilld@ihf.ie  or call 086 083 6626 for more information
  • Out of stock

    Date:

    Tuesday 9 April 2024  

    Duration:

    9.30am to 4.30pm, by webinar

     

    Who should attend:

    A practical and interactive one-day workshop), the course is designed for staff, who communicate with customers who use email daily – includes general staff in sales, client services, customer service, administration, reception, accounts, production etc.  

    Overall aim:

    The aim of the workshop is to help staff develop first-rate business etiquette when corresponding with customers using written communications with a strong focus on email.  Participants will learn the essential skills required to converse with customers in a professional and competent manner in order to portray a professional image, clear and concise messages. They will learn when it’s the appropriate time to pick up the phone and avoid misunderstanding, whilst ensuring customer satisfaction    

    Objectives:

    After completing the workshop, each participant will be able to:
      • Identify the most appropriate means for communicating with customers
      • Create relevant and structured emails using the right content, style and approach
      • Write concise yet professional letters and documents to instil confidence with customers
      • Employ highly developed business English for all non-verbal customer communications
      • Apply proper business etiquette in the use of language, punctuation and grammar
      • Keep emails relevant and easy to follow with related subjects, signatures & notifications
      • Send emails to the right people, using copy, blind copy and reply all functions
      • Reply to customers courteously and professionally with the right tone and level of urgency
      • Follow company protocols and apply superb business etiquette for emails and text messages
      • Show discretion when forwarding emails, copying readers or sending attachments
      • Maintain trust with ongoing professional and personalised business emails
     

    Workshop Content:

    • The advantages and disadvantages of email as a communications tool
    • Choose the right tool and apply the appropriate behaviour for writing to customers
    • The importance of first impressions for influencing a customer
    • Define your objective, apply the right approach, style and structure for writing emails
    • Apply essential business English – the correct use of language, grammar, punctuation etc
    • Write clearly and persuasively to instil confidence with customers
    • Keep emails relevant and easy to follow with relevant subjects, threads and more
    • The use of abbreviations, emoticons, textese and slang in business
    • Good protocol for responding to emails, managing flames, anger and quick responses
    • Keep customers informed using signatures, notifications & out of office replies
    • Maintain confidentiality when forwarding or copying emails, or sending attachments
    • Legal implications for unwarranted email behaviour – libel, offensive and defamatory emails
     

    Trainer:

    Karen Somerville  

    Fee:

    Members €70 pp Non Members €90 pp  

    Booking:

    Book online below. For more information, email Dervla O’Neill at oneilld@ihf.ie  or call 086 083 6626 for more information
  • Dates:

    7 dates, between 8th February – 3rd May 2023

    Duration:

    The format is 9.30am– 12.30pm (Online) and 1.00pm – 4.00pm (In person) Download Programme Outline here.   “You can build a palace, but you need people to run it - This programme is designed to do just that! The emphasis is on developing quality skills for those who are responsible for recruiting, selecting, motivating, rewarding, team building and developing staff in the hotel sector." Programme Director - Angela Harvey, Griffith College  

    What did the class of 2021 think?

    "I found the course to be hugely beneficial and completely relevant to hotel HR. One of my main concerns was the time and how much commitment was involved but it blended very well and three hours a week was perfect." - Grainne Maunsell, HR Manager, Ballygarry House   “If it was allowed I would nearly sign up again! HR sometimes can be quite isolating but we met a lovely group of HR people and can share stories and ask questions in confidence. Anyone would be lucky to get on this course and learn from the best.” - Caroline Doherty, HR Manager, Dromhall and Randles Hotel   “The course enabled me to identify the gaps I had in my organisation and then gave me the tools to help me to set up the policies and procedures I was missing.” - Siobhan Howley, HR Director, Callanan Hotels  

    Fee:

    Members €795 pp Non Members €995 pp  

    Booking:

    Places are limited to 20 people. Apply now by emailing Dervla O’Neill at oneilld@ihf.ie  or call 086 083 6626 for more information
  • Dates:

    11 dates between 7th February - 1st May 2024  

    Duration:

    The format is 9.30am– 12.30pm (Online) and 1.00pm – 4.00pm (In person)  

    Click here to download the brochure.

     

    About the Programme:

    The Applied Human Resource Management programme is designed for those working in human resources supervisory and management roles in the hotel sector. It equips participants with the management skills, tools and techniques to advance their own supervision performance. The programme is intended to develop the capacity for participants (with over 12 months' experience) to achieve greater success through the successful management of people. It is designed to develop the participants’ management capabilities enabling them to build, motivate and manage successful teams and individuals.  

    Objectives of the Programme:

    The Applied Human Resource Management programme delivers key objectives for senior staff so that they are able to:
    • Recognise the key factors involved in human resource management to develop the capacity for hotels to achieve greater success through people.
    • Demonstrate an in-depth understanding of the major human resource issues involved in managing a diverse and multicultural workforce.
    • Identify the key factors involved in building, motivating, retaining, and developing teams of people.
    • Apply best practice skills in recruitment and selection, talent retention, team building, employment law, performance management and motivation.
      “You can build a palace, but you need people to run it - This programme is designed to do just that! The emphasis is on developing quality skills for those who are responsible for recruiting, selecting, motivating, rewarding, team building and developing staff in the hotel sector." Programme Director - Angela Harvey, Griffith College  

    Fee:

    Members €795 pp Non Members €995 pp  

    Booking:

    Places are limited to 20 people. Book now below, or email Dervla O’Neill at oneilld@ihf.ie  or call 086 083 6626 for more information
  • Dates:

    11 dates between 25th September - 18th December 2024  

    Duration:

    The format is 9.30am– 12.30pm (Online) and 1.00pm – 4.00pm (In person)  

    Click here to download the brochure.

     

    About the Programme:

    The Applied Human Resource Management programme is designed for those working in human resources supervisory and management roles in the hotel sector. It equips participants with the management skills, tools and techniques to advance their own supervision performance. The programme is intended to develop the capacity for participants (with over 12 months' experience) to achieve greater success through the successful management of people. It is designed to develop the participants’ management capabilities enabling them to build, motivate and manage successful teams and individuals.  

    Objectives of the Programme:

    The Applied Human Resource Management programme delivers key objectives for senior staff so that they are able to:
    • Recognise the key factors involved in human resource management to develop the capacity for hotels to achieve greater success through people.
    • Demonstrate an in-depth understanding of the major human resource issues involved in managing a diverse and multicultural workforce.
    • Identify the key factors involved in building, motivating, retaining, and developing teams of people.
    • Apply best practice skills in recruitment and selection, talent retention, team building, employment law, performance management and motivation.
      “You can build a palace, but you need people to run it - This programme is designed to do just that! The emphasis is on developing quality skills for those who are responsible for recruiting, selecting, motivating, rewarding, team building and developing staff in the hotel sector." Programme Director - Angela Harvey, Griffith College  

    Fee:

    Members €795 pp Non Members €995 pp  

    Booking:

    Places are limited to 20 people. Book now below, or email Dervla O’Neill at oneilld@ihf.ie  or call 086 083 6626 for more information

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