Shop

Digital Marketing Refresh Programme (3Oct)

€195.00 – €250.00

Recap and Grow your Digital Skills

Dates:
Thursdays 3rd, 10th, 17th and 24th October 2024 Delivery: 4 x 3 hour sessions online (9.30am to 12.30pm) “ The IHF Digital Marketing Recap course is a game-changer. This is the way to stay up to date in all things digital. Anyone who deals with social media, website managing and marketing should do this refresher course – (note: not for beginners!)“ Aleksandra Pajak, Headfort Arms Hotel Download Programme Outline here
Course Overview:
Designed for IHF Skillnet, and specifically for those who previously completed the IHF Skillnet Digital Marketing programme with Irish Times Training over the last 5+ years, this programme offers a recap across a number of the key areas within Digital Marketing
Programme Schedule:
MODULE 1 - Social Media Marketing recap MODULE 2 - Google Analytics Refresh MODULE 3 - SEO Refresher MODULE 4 - Online Ads refresh
What you will learn:
Designed for IHF Skillnet, and specifically for those who previously completed the IHF Skillnet Digital Marketing programme with Irish Times Training, this programme offers a recap across a number of the key areas within Digital Marketing. Module 1 will introduce participants to the latest changes and updates across the main social media platforms, with particular focus on TikTok and Instagram, before moving to a refresher module on the importance of keeping up to date with your SEO. Module 3 will look at online display advertising, introducing some new content for participants and helping them gain a better understanding of how they can reach their audiences with relevant and targeted ad campaigns. Finally, Module 4, on Google Analytics, focuses on the key changes that have taken place in recent years, as well as some upcoming changes such as GA4.
Trainers:
Irish Times Training and their selection of Digital Marketing Experts Panel
Fee:
Members €195 pp Non Members €250 pp
Booking:
Book below. For more info, email Dervla O’Neill at oneilld@ihf.ie or call 086 083 6626

Select options Details
Train the Trainer Accredited (QQI L6) (6Nov)

€495.00 – €595.00
Delivery:

Daytime Virtual Course – 4 Days in duration

Dates:

Course 4 2024

Wednesday November 6^th

Wednesday November 13^th

Wednesday November 20^th

Wednesday November 27^th

9.30am – 4.30pm (Breaks included)

Who should Attend

Are you responsible for training the team in your hotel department? The course is designed for both new and experienced trainers involved in carrying out training in their departments and who want to achieve a recognised qualification.

Modules include:

This QQI Level 6 Train the Trainer (Training Delivery and Evaluation) course provides learners with the knowledge, skill and competence to deliver, assess and evaluate a training and development intervention.

Learning outcomes

Outline the concepts and theories underlying the delivery and evaluation of training interventions

Explore the elements which impact on the effectiveness of a training session to include, the learning environment, the trainer, learning methodologies and the group dynamics of participants

Appraise a range of evaluation models, approaches, tools and techniques used in the evaluation and monitoring of training

Deliver appropriate training content and materials using a range of training aids

Apply a comprehensive range of specialised training delivery and evaluation skills

Report on a training and development evaluation to include the identification of areas of success and of improvement opportunities.

Trainer
Pam Skerritt, Education Specialist
Displaying excellent communication, organisation & motivation skills, developed over 20 years’ in various management, administrative and training roles in the Higher & Further Education Sector, Pam Skerritt is a highly energetic, motivated & people orientated trainer & facilitator. Experienced in HR, Training & People Management, Pamela is also a current PhD Student, currently researching the area of “Continual Profession Development of Adult Educators”. This QQI Accredited Programme is delivered in association with NCU Training, an accredited QQI Provider

Price €495 pp ( accredited) - for Members
Price €595 pp ( accredited) - for non-Members
This course is limited to 12 people.
For more information or to book, call Dervla O’Neill on (086) 083 6626, or email: oneilld@ihf.ie
Select options Details
Train the Trainer Accredited (QQI L6) (2Oct)

€495.00 – €595.00
Delivery:

Daytime Virtual Course – 4 Days in duration

Dates:

Course 3 - 2024

Wednesday October 2^nd

Wednesday October 9^th

Wednesday October 16^th

Wednesday October 23^rd

9.30am – 4.30pm (Breaks included)

Who should Attend

Are you responsible for training the team in your hotel department? The course is designed for both new and experienced trainers involved in carrying out training in their departments and who want to achieve a recognised qualification.

Modules include:

This QQI Level 6 Train the Trainer (Training Delivery and Evaluation) course provides learners with the knowledge, skill and competence to deliver, assess and evaluate a training and development intervention.

Learning outcomes

Outline the concepts and theories underlying the delivery and evaluation of training interventions

Explore the elements which impact on the effectiveness of a training session to include, the learning environment, the trainer, learning methodologies and the group dynamics of participants

Appraise a range of evaluation models, approaches, tools and techniques used in the evaluation and monitoring of training

Deliver appropriate training content and materials using a range of training aids

Apply a comprehensive range of specialised training delivery and evaluation skills

Report on a training and development evaluation to include the identification of areas of success and of improvement opportunities.

Trainer
Pam Skerritt, Education Specialist
Displaying excellent communication, organisation & motivation skills, developed over 20 years’ in various management, administrative and training roles in the Higher & Further Education Sector, Pam Skerritt is a highly energetic, motivated & people orientated trainer & facilitator. Experienced in HR, Training & People Management, Pamela is also a current PhD Student, currently researching the area of “Continual Profession Development of Adult Educators”. This QQI Accredited Programme is delivered in association with NCU Training, an accredited QQI Provider

Price €495 pp ( accredited) - for Members
Price €595 pp ( accredited) - for non-Members
This course is limited to 12 people.
For more information or to book, call Dervla O’Neill on (086) 083 6626, or email: oneilld@ihf.ie
Select options Details
Generation Z: How to best access strengths of the newest generation of workers in the hotel sector (19Nov)

€35.00 – €50.00
For the first time in history, five generations are working side by side. Each defined generation has different expectations, communication styles, and perspectives and many managers struggle to ensure that this multi-generational workplace feels happy and productive.
This half-day live online course will focus on the newest generation, Gen Z. These are the workers currently aged between 16 and 26. We will explore practical ways to support this cohort to thrive in their roles.

Date:
Tuesday 19th November 2024, 9.30 to 1pm by webinar (with 20 min break)
Who should attend:

GM, Duty Managers, HR, HoD’s, Supervisors

Learning Outcomes:

At the end of this programme, Senior Managers will be able to:

Describe the profiles of the five main workforce generations

Identify key workplace characteristics of Generation Z and explain how these characteristics might have emerged

Adopt a leadership style to suit a Gen Z workforce

Better access to generational strengths across its workforce

Trainer:

Terri Kruschke
Trainer and Business Developer MONERE Development Services
Fee:
Members €35 pp Non Members €50 pp
Booking:
Book online below. For more information, email Dervla O’Neill at oneilld@ihf.ie or call 086 083 6626 for more information
Select options Details
Generation Z: How to best access strengths of the newest generation of workers in the hotel sector (2Oct)

€35.00 – €50.00
For the first time in history, five generations are working side by side. Each defined generation has different expectations, communication styles, and perspectives and many managers struggle to ensure that this multi-generational workplace feels happy and productive.
This half-day live online course will focus on the newest generation, Gen Z. These are the workers currently aged between 16 and 26. We will explore practical ways to support this cohort to thrive in their roles.

Date:
Wednesday 2nd October 2024, 9.30 to 1pm by webinar (with 20 min break)
Who should attend:

GM, Duty Managers, HR, HoD’s, Supervisors

Learning Outcomes:

At the end of this programme, Senior Managers will be able to:

Describe the profiles of the five main workforce generations

Identify key workplace characteristics of Generation Z and explain how these characteristics might have emerged

Adopt a leadership style to suit a Gen Z workforce

Better access to generational strengths across its workforce

Trainer:

Terri Kruschke
Trainer and Business Developer MONERE Development Services
Fee:
Members €35 pp Non Members €50 pp
Booking:
Book online below. For more information, email Dervla O’Neill at oneilld@ihf.ie or call 086 083 6626 for more information
Select options Details
Mental Health Supports Training: Develop the right tools to support colleagues (7Oct)

€165.00 – €200.00
This is a programme of 4 half days in October 2024.
What did they think?
"A truly eye-opening course , not a must but a need for the workplace!" Dovile, HR Manager. The Dylan. "The course was absolutely brilliant, Kim is amazing! Highly recommend it." Regina Mumen, HR Executive, Talbot, Carlow
Dates:

4 Half Days online

7th, 8th, 14th and 15th October 2024

Delivery:

Online, (9.30am to 12.30pm)

Why is Mental Health Training important to hotels?

Mental health training teaches your hotel staff about common mental health conditions. With the right backing from management, it will reduce the stigma surrounding mental health issues and will provide hotel staff with the right tools to support colleagues, friends and family to spot warning signs for mental health issues such as depression, anxiety, trauma and substance use. A person can appear to be healthy and happy while concealing their suffering. Mental Health Supports training helps employees recognise the signs of mental distress in themselves and others.

Who should attend:

All employees can benefit from this training, but it is recommended that Managers and Supervisors, and anyone managing a team attend

Aim of the program and Learning Outcomes:

Know what mental health is, why people develop mental health conditions and the role of a Supports person

Know how to provide advice and practical support for a person presenting a mental health condition

Know how to recognise and manage stress

Understand the impact of substance use on mental health

Understand the Supports action plan for mental health and be able to put it into place

Know how to implement a positive mental health culture in the workplace

The ultimate goal of the program is to encourage early professional support to prevent long term negative consequence

How will this impact your hotel?

Staff enabled to be an initial support provided to a person experiencing a mental health problem until professional help is received or until the crisis is resolved.

Preserve life where a person could be a danger to themselves or others –

Alleviate suffering by providing immediate comfort and support –

Prevent the condition from developing into a more serious problem –

Promote recovery of good mental health by signposting and obtaining professional diagnosis.

Trainer:
Jacqui Crutchley Jacqui studied Mental Health Awareness with CMIT Dublin and is qualified as a Mental Health First Aid Ireland instructor. She has spent the last 2 years delivering mental health training via zoom and now face to face. Companies she has trained include : ESB, Tesco, Grant Thornton, Alzheimer’s Society of Ireland, and Ervia. Jacqui is passionate about delivering mental health courses that will impact people positively
Pricing:

Members €165pp

Non Members €200pp

For further information, contact Dervla O’Neill by email: oneilld@ihf.ie
Select options Details
Presentation Skills Training for Hotel Teams (24Oct)

€75.00 – €100.00
Join us and unlock your speaking confidence!
Have you ever been tasked with delivering a presentation at a Hotel meeting? Maybe your nerves have taken over and your message isn’t connecting with team. After attending this course – Imagine you have a clear, concise message which you deliver confidently. Moreover - You actually enjoy presenting!

Dates:

Thursdays 24th and 31st October 2024 (2 half days)

9.30am to 1pm, online

Course Overview:
This training is to help participants develop and improve their presentation skills.
Who is it for?
This training is for anyone who delivers presentations as part of their role in their Hotel.

Learning Outcomes:

Recognise the core structure of effective presentations

Assess what type of opening is most appropriate

Craft a strong call-to-action

Illustrate their points with relevant slides

Recognise how to deliver with impact

Identify strategies to deal with nerves

Create a clear, concise presentation

Content:

Participants deliver short presentation & receive feedback (group)

How to ACE a presentation - Audience, Content, Engagement

Using PowerPoint effectively

How you look – posture, body language, dress

How you speak – pitch, tone, pace, vocal variety, language

Creating a connection with the audience

Effective delivery skills

Dealing with Q&A

Dealing with nerves

Participants deliver short presentation & receive feedback (group)

Facilitator:
Maureen McCowen Maureen McCowen is an international Public Speaking trainer, with particular focus on Presentation Skills. Maureen’s clients include Sky Ireland, Eirgrid, Hewlett Packard Financial Services, Fortinet (Latin America & Canada), Bord Bia and ISME Skillnet. She is a member of the Professional Speaking Association.
Price

Members: €75 pp
Non-Members: €100 pp
This course is limited to 8 people. Book your place below. For more information, call Dervla O’Neill on (086) 083 6626, or email: oneilld@ihf.ie
Select options Details
Presentation Skills Training for Hotel Teams (26Sept)

€75.00 – €100.00
Join us and unlock your speaking confidence!
Have you ever been tasked with delivering a presentation at a Hotel meeting? Maybe your nerves have taken over and your message isn’t connecting with team. After attending this course – Imagine you have a clear, concise message which you deliver confidently. Moreover - You actually enjoy presenting!

Dates:

Thursdays 26th September and 3rd October 2024 (2 half days)

9.30am to 1pm, online

Course Overview:
This training is to help participants develop and improve their presentation skills.
Who is it for?
This training is for anyone who delivers presentations as part of their role in their Hotel.

Learning Outcomes:

Recognise the core structure of effective presentations

Assess what type of opening is most appropriate

Craft a strong call-to-action

Illustrate their points with relevant slides

Recognise how to deliver with impact

Identify strategies to deal with nerves

Create a clear, concise presentation

Content:

Participants deliver short presentation & receive feedback (group)

How to ACE a presentation - Audience, Content, Engagement

Using PowerPoint effectively

How you look – posture, body language, dress

How you speak – pitch, tone, pace, vocal variety, language

Creating a connection with the audience

Effective delivery skills

Dealing with Q&A

Dealing with nerves

Participants deliver short presentation & receive feedback (group)

Facilitator:
Maureen McCowen Maureen McCowen is an international Public Speaking trainer, with particular focus on Presentation Skills. Maureen’s clients include Sky Ireland, Eirgrid, Hewlett Packard Financial Services, Fortinet (Latin America & Canada), Bord Bia and ISME Skillnet. She is a member of the Professional Speaking Association.
Price

Members: €75 pp
Non-Members: €100 pp
This course is limited to 8 people. Book your place below. For more information, call Dervla O’Neill on (086) 083 6626, or email: oneilld@ihf.ie
Select options Details
Advanced Revenue Management (14Nov2024)

€195.00 – €250.00
Advanced Revenue Management
– Commercial Strategy, Structure & Communication
Click here to download the brochure.

Dates:
3 Thursdays: 14th, 21st & 28th November 2024
The format is 10am - 12.30pm (Online)

About the Programme:

An Advanced Revenue Management programme aimed at hospitality professionals with at least 2 years’ experience in a Revenue or Commercial role. This course is aimed at those who would like to expand their knowledge within the revenue discipline and are interested in growing more commercial awareness and revenue culture within their property. The programme will also support the development of employees currently working within Sales, Marketing, Digital Marketing and GM roles, providing them with an understanding of the importance and effectiveness of a strong, collaborative commercial team.

Objectives of the Programme:

What you will learn:

Pricing, Forecasting & Segmentation – Practising Agility in an ever-changing environment

Benchmarking and Reputation – Why it is an integral part of any revenue strategy

Commercial Focus – Structure, Strategy & Communication

Trainers:
Sandra Gannon and Amanda O’Donovan of the Innovate Room
Price €195 pp - for Members
Price €250 pp - for non-Members
This course is limited to 20 people. Book your place below.
For more information, call Dervla O’Neill on (086) 083 6626, or email: oneilld@ihf.ie
Select options Details
Advanced Revenue Management (10 Oct 2024)

€195.00 – €250.00
Advanced Revenue Management
– Commercial Strategy, Structure & Communication
Click here to download the brochure.

Dates:
3 Thursdays: 10th, 17th & 24th October 2024
The format is 10am - 12.30pm (Online)

About the Programme:

An Advanced Revenue Management programme aimed at hospitality professionals with at least 2 years’ experience in a Revenue or Commercial role. This course is aimed at those who would like to expand their knowledge within the revenue discipline and are interested in growing more commercial awareness and revenue culture within their property. The programme will also support the development of employees currently working within Sales, Marketing, Digital Marketing and GM roles, providing them with an understanding of the importance and effectiveness of a strong, collaborative commercial team.

Objectives of the Programme:

What you will learn:

Pricing, Forecasting & Segmentation – Practising Agility in an ever-changing environment

Benchmarking and Reputation – Why it is an integral part of any revenue strategy

Commercial Focus – Structure, Strategy & Communication

Trainers:
Sandra Gannon and Amanda O’Donovan of the Innovate Room
Price €195 pp - for Members
Price €250 pp - for non-Members
This course is limited to 20 people. Book your place below.
For more information, call Dervla O’Neill on (086) 083 6626, or email: oneilld@ihf.ie
Select options Details
Supervisory Management for New Hotel Supervisors (Oct-Dec2024)

€295.00 – €365.00
Dates:
24th October - 5th December 2024 Limited to 15 places
Click here to download the brochure

For Managers & Supervisors

About the Programme:

This programme is aimed at those team members who are working towards a Supervisory role or those Supervisors who have been newly appointed.

It aims to provide a considered and bespoke knowledge and learning framework which will ensure the success of these future managers.

The solid foundations this course provides will boost confidence and enhance the long-term future of this cohort who are often promoted without any formal enhancement of their skillset.

Assessment:
Assessment of skills and knowledge will happen throughout the programme in practical ways to enhance and apply learning. All topics assessed will be covered in the programme and additional support to complete, if required, will be offered. Each assessment will be mindful of delegates work schedules and will be tailored for all learning styles.
Trainer:
Karen Healy Karen Healy is a Learning & Development Consultant specialising in the Hospitality Industry. With 25 years’ experience in hotel operations, 15 of those in Learning and Development. Karen has an MA (Hons) in Hotel and Catering Management from Dundee University, Scotland and has worked internationally completing her Trainee Management Programme with the Ritz Carlton Hotel Company in the USA.
Booking:
Places are limited to 15 people. Book Online, or email Dervla O’Neill at oneilld@ihf.ie or call 086 083 6626 for more information
Select options Details
Leadership and Management Development Programme (Sep-Dec 2024)

€575.00 – €675.00
Click here to download the brochure.

Dates:

24th September – 17th December 2024
The format is 9.30 – 1.00, and 2.00 – 4.30 (if full day)
Key Reasons to Attend

Many staff have been promoted without formal training in management and may want this opportunity to upskill. Managers are often being challenged in their role as the industry is more complex than ever before. Here are some of the benefits of the programme:

Increased understanding of marketing, revenue management and accounting knowledge

Improved interviewing skills to attract and retain staff

Upselling skills to increase revenue

How to deal with customer complaints to avoid adverse publicity

Increased conversion of event / booking enquiries

Improved staff motivation and retention

About the Programme:

11 key management modules delivered by leading industry experts

Hybrid delivery with a mixture of 4 days in person (safe distancing) and remainder remotely

Mixture of 6 full days and 5 half days - every Tuesday throughout the course

NEW - 2 new modules added:#

Staff Appearance and Brand Standards

Communication in a Multicultural Environment

Short assessments will follow each module to address current challenges in your property

Participants who successfully complete all assignments will be presented with IHF Skillnet Certificate of Achievement

Course Leader: Marc Thornton, DTA Marketing
“Training on an industry specific Leadership & Management Development Programme has been proven to be a key motivator of staff and will increase the confidence of managers to deal with the challenges of today”
Price €575 pp - for Members
Price €675 pp - for non-Members
This course is limited to 20 people.
Book below, or call Dervla O’Neill on (086) 083 6626, or email: oneilld@ihf.ie
Select options Details